Senior Guest Experience Manager
We are working with an integrated brand experience agency, and we’re looking for a Senior Guest Experience Manager to lead and elevate our projects.
They create brand experience solutions for £2+ million budget blue chip clients. Their expertise spans global campaigns, sports sponsorships, and digital events, reflecting their creative prowess.
I’m going to use some slightly cliched terms here, but they are really pertinent for the Senior Guest Experience Manager role: leadership, forward-thinking, and analytical. Your role will focus on enhancing event management’s ‘people’ aspect.
You’ll oversee end-to-end delegate management for both live and virtual events. Your strategies will align with project scopes and timelines. Acting as the delegate management hub, you’ll nurture client relationships through strategic data insights and feedback.
Copy writing (long form and short form) skills is massively important as the copy you create will be seen by thousands of delegates and will include pre-event instructions.
It’s incredibly important you know your way around excel and know how to interpret and segment data as you will be reporting to clients regularly. You will also work with CMS systems, so having a bit of a technical mind is important.
You will spend 3 days a week in the SW London office (Monday being the only compulsory day) and a fair amount of time on site/with clients. This role includes frequent international travel, so it’s really important you have the ability to travel the world regularly (usually once a couple of months, but no more than a week).
From a salary perspective you’re looking at between £40,000 and £50,000, There’s also a long, long list of corporate benefits (as mentioned they have built a great culture and love to look after their team).
If you are interested or want to know more (including seeing the full client job brief), send me a message, DM, call me – whatever is easiest. Having an up-to-date CV to hand is ideal, but if you haven’t got one immediately, we can still chat through the position, and you can learn more.
Every applicant will receive a response. We sometimes make mistakes and miss things from CVs, so you will be given an opportunity to receive feedback and discuss the role in more detail if you feel necessary. We encourage anyone who feels they are suitable to apply, we love seeing diversity in our applicants. We use specialist technology to ensure there is no gender bias in our adverts.